By placing a booking with Quality Asset Management Ltd T/A Bus 62, the Customer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below.
Where the Customer is an individual, no part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.
The Company / Agent: Quality Asset Management Ltd T/A Bus 62, whose registered address is Annex 1, The Willows, Lower Park Road, Wickford, Essex SS12 9EJ with Registered Company No. 07403882.
The Customer/ The Hirer: Person and/or Organisation making the booking.
The Driver: The Driver or Drivers of the vehicle, the coach Operator or supplier of the vehicle The Operator: Supplying Operator fulfilling the coach transport.
1.1. These Terms and Conditions apply whether the agreement is in written or verbal form.
1.2. These Terms and Conditions apply as soon as the Hirer agrees to accept the booking verbally or in writing.
1.3. The Hirer is responsible for checking the accuracy of the booking confirmation and notifying the Company of any errors immediately.
1.4. The Hirer is solely responsible for the acts and/or omissions of the passengers, whether or not they travel.
1.5. The Hirer is liable for any additional costs incurred by the Company during the performance of the contract.
2.1. All quotations are valid for 72 hours (providing the date of travel is more than 14 days ahead)
2.2. After such period, the Company reserve the right to vary the price, at which point a new quotation will be given to the Customer
2.3. Quotations are given subject to a suitable vehicle being available at the time the Hirer accepts and secures the booking by paying a deposit.
2.4. The given quotation, unless otherwise stated will be based on Driver and vehicle only.
2.5. The quotation, unless otherwise stated, may be liable for additional charges as shown below.
3. Use of Vehicle / Purpose of the journey
3.1. The Hirer cannot assume the use of the vehicle between the outward and return journey.
3.2. The Hirer cannot assume the vehicle will remain at the destination for the Hirers sole use, unless this has been agreed in writing by the Company.
3.3. The Company reserves the right to issue additional charges for timings or mileage above the original agreement whether written or verbal.
3.4. The Company must be notified of any bookings for football matches, music festivals or political demonstrations and rallies at the time of booking, as there may be specific legal or other requirements that could affect the booking.
3.5. Failure to notify the Company correctly of the nature of the journey will be construed as breach of contract and at the Company’s absolute discretion may lead to termination of the booking without compensation or refund.
4. Pictures of Vehicles
4.1. On request the Company can provide a photograph of the type of vehicle being supplied.
4.2. The photograph supplied is illustrative only and may be a different make/model with different livery and appearance to that actually supplied for the booking.
5.1. Any sums due to the Company must be cleared in its account to be deemed paid.
5.2. Unless agreed in writing, the Company can not guarantee a booking until the deposit has been paid.
5.3. If paying by bank transfer, the Hirer must use the booking reference as the payment reference, if this is not done it may delay the allocation of the payment and jeopardise the ability of the Company to secure the booking. In this case the job may be cancelled.
5.4. All monies must be paid in full prior to the performance of the booking unless expressly agreed by the Company in writing.
5.5. If any outstanding monies are due, the Company reserves the right to collect the monies due from the original credit/debit card used by or for the Hirer at any time.
5.6. The Hirer also agrees that no chargeback will be raised to any credit/debit card issuing Company with regards to the booking payment.
5.7. In the event that the deposit is not paid on time or balance is not paid by the due date (normally 7 days before travel unless expressly agreed in writing) the Company reserves the right to cancel the booking and any monies paid will be forfeited and the full balance will be due.
5.8. If payment has not been received within the agreed timescales then the Company can no longer guarantee the quoted price and the Company reserves the right to revise its quotation.
5.9. All bookings made using credit cards will incur a processing fee, unless otherwise agreed by the Company in writing.
6.1. Any queries in relation to Company invoices must be raised within 7 days of the date of issue otherwise they will be deemed to have been accepted in full.
6.2. Where the Company has agreed a credit arrangement or account facility with the Customer, invoices will be issued in accordance with the agreed arrangements and may include additional charges for credit and payment charges.
6.3. All invoices are to be paid within seven days from the date of the invoice unless otherwise agreed in writing.
7. Booking Confirmations and Amendments
7.1. It is the responsibility of the Customer to check the Booking Confirmation, once received, for its accuracy and completeness, any discrepancies found in the Booking Confirmation should be communicated to the Company as a matter of urgency and within 24 hours.
7.2. Any amendments required by the Hirer will only be considered implemented once confirmed in writing and once a new booking confirmation has been issued.
7.3. If an updated booking confirmation has not been issued the Hirer will be subject to the initial booking confirmation.
7.4. No amendment can be agreed with the Driver and the Driver does not have the authority to bind the Company in any way.
7.5. Any amendment made by the Hirer to the initial booking confirmation may be subject to additional charges.
7.6. The Company reserves the right to charge an admin fee on any amendments to the original booking confirmation at the rate set out below.
Number of days prior to the Journey Start Date that the request is made:
a) More than Seven Days - £25.00
b) Fewer than Seven Days - £50.00
7.7. At no time should verbal amendments be considered as confirmation of a change to an existing booking.
8. Route and time variation
8.1. Unless agreed at the time of booking, the route taken will be at the sole discretion of the Driver, according to road, traffic and weather conditions at the time of travel.
8.2. Stops will be made to satisfy legal requirements regarding breaks and rest periods.
8.3. It is the Hirers responsibility to account for all passengers at those times.
8.4. The Company cannot accept any liability for losses incurred by passengers who do not adhere to the Hirers instructions.
8.5. In any event the vehicle(s) will depart at times agreed with the Hirer and the Agent will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time.
8.6. Any changes requested by the Hirer shall be at the Drivers discretion.
8.7. If agreed, the Driver may charge an additional fee for amendments to the original booking, including but not limited to additional drop off points.
9. Drivers hours and rest periods
9.1. The hours agreed with the Agent for the operation of any hire must be strictly observed, so that current regulations governing Drivers’ hours and rest periods can be complied with.
9.2. The Agent reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations.
9.3. If delays occur for whatever reason, the Company may take whatever action is deemed necessary for the Vehicle in order to comply with the law.
9.4. Where delays do occur the Company cannot be held responsible for any losses arising as a result of those delays or non-completion of the services.
10. Delays and/or Breakdown
10.1. The Agent gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss, delay or inconvenience caused by the actual time of the journey.
10.2. The Driver will leave the depot to pick up the client for any part of the agreed coach hire within ample time.
10.3. The Company cannot be held liable for any inconvenience or loss incurred caused for any reason, including breakdown or unforeseen delay be that en-route to pick up the Hirer or en-route to the booking destination as a result.
10.4. Under the circumstances of traffic or road accidents, adverse weather conditions, compliance with police, customs or other government officials delaying the Driver picking up the client at the agreed time, the Agent will not be liable for loss, delay or inconvenience caused.
10.5. It is strongly recommended that the Hirer should consider insuring against this risk if journey times are particularly crucial, for example for the commencement of an event.
11. Additional Charges and Surcharges
11.1. If, as a result of the Hirer or passengers, the coach requires cleaning over and above that normally carried out, the Hirer will be liable for the reasonable cost of this. This charge will vary depending on the cleaning required.
11.2. If requested by the Company, the Hirer will be required to provide a cleaning deposit prior to the Journey Start Date which, if no specialist cleaning as described in this clause is required, will be returned within 14 working days following the Journey End Date.
11.3. Unless it has been agreed otherwise, the hire price will not include tickets, admission charges, ferries, road tolls or parking. However, the Company may make these arrangements, on request, on the Customer’s behalf and would do so acting as an agent for the Customer.
11.4. This means that any terms and conditions applicable to that transaction by that supplier (i.e. those relating to payment, cancellation, refunds etc.) would be as binding on the Customer as if they had made these arrangements directly. The Company will not enter into any arrangement on the Customer’s behalf until payment from the Customer to the Company has been made.